Job Purpose : Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage;

developing estimates; writing repair orders; maintaining customer rapport and records. Duties :

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems;

conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required;

obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates;

obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills / Qualifications : Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

Last updated : 2024-05-17